Privacy Policy

1. Information we collect

Depending on how you use the site, we may collect:

• Contact information, such as your name, email address, phone number, and messages.
• Order information, including selections, preferences, customization details, size information, and order history.
• Delivery information, including your shipping address and the information needed to provide rates, labels, tracking, and delivery support.
• Payment information processed by our payment provider. We do not store complete payment-card numbers on our own systems.
• Technical information, such as IP address, browser type, device information, pages viewed, and basic site activity collected through hosting, security, and analytics tools.
• Age confirmation, stored in your browser so the site can remember that you confirmed you are 18 or older.

2. How we use information

We use personal information to:

• respond to questions and custom requests;
• confirm availability, prepare orders, collect payment, and provide customer service;
• calculate shipping, create labels, deliver packages, and send tracking updates;
• send requested order, service, or account communications;
• prevent fraud, abuse, chargebacks, and security incidents;
• maintain business, tax, accounting, and legal records; and
• improve the site, products, and customer experience.

3. When we share information

We share information only as reasonably needed to operate the store. Recipients may include website hosting and communications providers, payment processors such as Stripe, customer-management and order providers, shipping and postage providers such as Shippo, and carriers such as USPS or UPS. These providers receive only the information needed to perform their work.

We may also disclose information when required by law, to protect customers or the business, to investigate suspected fraud or misuse, or as part of a business transfer such as a merger or sale.

4. Discreet shipping and confidentiality

Orders are packaged discreetly. Delivery information is kept private within our business and the service providers needed to complete the shipment. Carriers and payment providers still receive the information necessary to process the transaction and deliver the package. No internet or delivery system can be guaranteed to be completely private or secure.

5. Cookies and browser storage

The site may use cookies, local storage, and similar tools for essential functions such as remembering age confirmation, maintaining a shopping bag, security, performance, and basic analytics. You can adjust browser controls to delete or block these technologies, although parts of the site may not work correctly afterward.

6. Retention and security

We keep information only as long as reasonably needed for orders, customer service, fraud prevention, tax and accounting obligations, legal claims, and other legitimate business purposes. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage method is guaranteed to be completely secure.

7. Your choices and privacy requests

You may ask to access, correct, or delete personal information we hold about you, or object to certain uses, subject to applicable law and required recordkeeping. You may also unsubscribe from promotional email using the link in the message. Order and service messages may still be sent when necessary.

Send requests to hello@ngansturr.com. We may need to verify your identity before completing a request. If we deny a request, you may reply to appeal the decision and explain why you believe it should be reconsidered.

8. Adults only

This store is intended only for adults age 18 or older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided personal information, contact us so we can review and delete it where appropriate.

9. International visitors

Information may be processed in the United States, where privacy laws may differ from those in your location. By using the site or ordering, you understand that information may be transferred to and processed in the United States and in other locations used by our service providers.

10. Updates and contact

We may update this policy as our practices or legal obligations change. The effective date above shows when it was last revised. Questions may be sent to hello@ngansturr.com.